What is dropshipping? Anyone who has ever looked into how online businesses work has probably come across this term.
Yet, few people actually understand how it works.
To someone who is new to the online business world and looking to break into the ecommerce scene, the dropshipping process can seem a little intimidating as it can be difficult to find a reliable source that tells you everything you need to know.
So here it is: The definitive guide to dropshipping. It covers everything from what the term essentially means, how this particular business model works and, if it’s for you, how to find the right product and supplier to actually run a successful, booming ecommerce dropshipping business. So let’s dive right into it!
Table of Contents
- Understanding Dropshipping
- Who Is Dropshipping For?
- Who Isn’t Dropshipping For?
- Finding the Perfect Dropshipping Products to Sell
- Finding the Right Dropshipping Supplier
- Running Your Drop Shipping Business
- Marketing Your Dropshipping Business
- Social Media for Your Dropshipping Business
- Customer Ratings & Reviews for Your Dropshipping Business
- Email Marketing for Your Dropshipping Business
- PPC Advertising for Your Dropshipping Business
- Growth Hacking for Your Dropshipping Business
- Refunds, Returns & Replacements for Dropshipped Products
- Defective Dropshipping Products
- What to do When It’s the Supplier’s Fault
- Handling Dropshipping Inventory
- What to Do When Dropshipping Products are Out of Stock
- Drop Shipping & Fulfilment
- Dropshipping Problems to Avoid
- Customer Support for Your Dropshipping Business
- Growing Your Drop Shipping Business
- Example of a Successful Drop Shipping Business
- Additional Dropshipping Resources
What is Dropshipping?
Dropshipping is a type of business model that enables a company to operate without maintaining inventory, owning a warehouse to store their products, or even having to ship their products to their customers themselves. How it works is that the retailer partners up with a dropship supplier that manufactures and/or warehouses products, packages the products, and ships them directly to the retailer’s customer, on the retailer’s behalf.
In simpler terms, this is how dropshipping works:
- The customer places an order for a product on the retailer’s online store.
- The retailer automatically or manually forwards the order and customer details to the dropship supplier.
- The dropship supplier packages and ships the order directly to the customer in the retailer’s name.
This kind of business model is extremely attractive as it eliminates the need for the store owner to have a physical business location such as an office space or warehouse — instead, all they need is a laptop and an internet connection.
Video Overview of Drop Shipping
Pros of Dropshipping
As a business model, dropshipping has several different aspects that prove to be beneficial, such as:
- It’s Easy to Set Up: It doesn’t take an entire village to set up since it essentially involves just 3 steps — find the supplier, set up your website, and start selling the goods! To someone who is new to the ecommerce industry, this business model is relatively easy to understand and implement.
- The Cost of Setting Up Your Dropship Business is Next to Nothing: In traditional business models, the majority of the costs are related to setting up and running the retail operations, such as purchasing inventory. Since dropshipping eliminates that step, and thus the cost of it, all you have to pay for is the associated costs of running your website (hosting, theme, apps, etc.).
- You Don’t Have to Worry About Exorbitant Overhead Costs: As previously mentioned, the business owner is not required to purchase inventory thus the costs of renting or buying warehouse/office space and the other smaller yet substantial costs pertaining to it (electricity/phone bills, stationery, etc.) aren’t an issue. The fixed costs of managing the website is all that a business owner has to worry about.
- The Risk of Dropshipping as a Business Model is Significantly Lower: If the business doesn’t sell products it still doesn’t lose anything, so there is little to no pressure about having to sell your inventory.
- The Business Can be Run from Anywhere & is Location Independent: No office, no warehouse, no employees, and no hassles. Little to no commitment to a physical space means that you could be sitting at a beach, sipping on mojitos while still turning profits. All you need is your laptop and the internet.
- There is Lots of Variety When it Comes to the Products You Want to Sell: There is a drop ship supplier for almost anything that you would like to sell! You can rely on one great product, sell several products at once or mix it up; it’s all up to you. Find your niche and there is bound to be a supplier that caters to it.
- More Time & Resources to Scale Your Business: In traditional retail business models, if you want more profits you have to do more work and invest that much more of your resource pool. With dropshipping all you have to do is send more orders to your dropship supplier and then let them handle everything else while you earn the profit and are left with more time to develop your business plans and scale!
- Reduced Losses on Damaged Goods: Since the shipment goes directly from the supplier to the customer, there are fewer shipment steps involved which drastically reduces the risk of damaged items while moving from one physical space to another.
Cons of Dropshipping
Just like everything in life, there are some disadvantages that come along with the many advantages of dropshipping. Here are a few cons to the dropship business model:
- Slightly Lower Profit Margins Comparison to Wholesaling or Manufacturing: Depending on your niche, location, or requirements, suppliers and vendors will charge you higher prices for dropshipping products, which does eat into your profit margins.
- Complete Liability When Something Goes Wrong: Since the customer is purchasing the product from the retailer’s website, if the supplier messes something up, it’s still the retailer’s fault as the brand is the face of the retail process. This is one of the reasons why it is incredibly important to choose the right supplier.
- The Brand has a Significantly Lower Level of Control: Customer satisfaction is often linked to the details — personalized packaging and branding of the shipped products, freebies, and notes accompanying the order — it’s almost always the smaller things that count. Unfortunately, the dropshipping model seldom affords retailers the opportunity to control how their brand is presented during the delivery and fulfillment process as the supplier is the one who ships the products. However, there are some suppliers who may be willing to go that extra mile — be advised, it may cost you though.
- Certain Issues May Arise Due to Complexities with Shipping: selling multiple products may seem like a good way to drive up sales and make a substantial profit, but this could actually be counter-intuitive if the retailer has multiple suppliers for these products. Different suppliers will charge different shipping costs depending on factors like location, type of products, etc. If a customer orders multiple products which ship from different suppliers, the retailer will have to work out and pay the shipping costs separately. Transferring these varying shipping costs to the customer may negatively affect conversion rates, thus, in turn, impact the profit margins.
- Level of Competition is Relatively High: The attractiveness and popularity of the dropshipping business model means more and more retailers in every segment and niche. Unless a retailer is catering to an extremely specific segment or niche, the competition could possibly be detrimental.
- Managing the Inventory Can be Tricky: keeping track of the stock of the supplier is nearly impossible. Miscommunications can cause issues such as cancellations and having to place orders on backorder. This aspect can, of course, be managed with software these days but those too come at a price and may increase your overhead and fixed costs
How Viable & Profitable is Dropshipping?
Typically, the profit margins for dropshipping can range from 15%-45%. However, the profit margins for consumer durables and luxury items (for example, electronics, jewelry, etc.) can yield a profit margin of up to 100%. It’s about finding the right niche and supplier while entering a market that isn’t already overly saturated. A good way to ensure higher margins can be to source directly from a manufacturer instead of a vendor/supplier, thus effectively cutting out the middleman.
Once the business is off the ground and gains a little traction, it can quickly turn into a money-making machine that only requires minimum input. Successful dropshipping businesses such as that of Irwin Dominguez, an accountant turned ecommerce entrepreneur, have made USD $1 million in sales in just 8 months of launching the online business! This won’t be the case for every dropshipping business, but the potential exists.
Bonus: Check out these case studies about starting a dropshipping business from scratch:
Aren’t Drop Ship Manufacturers, Wholesalers & Aggregators the Same?
Even though these terms are often used interchangeably in the ecommerce world, they aren’t the same. Let’s clear up the confusion:
- A manufacturer is someone who actually produces the products themselves. They may or may not have a dropshipping program, but the retailer is lucky if they do as it removes the hassle and inflated costs of the middle man, giving the retailer the best possible prices. These reduced costs translate to larger profit margins.
- A dropshipping wholesaler/supplier is someone who purchases one type of product from the manufacturer in bulk and helps to package and ship it to buyers online through the retailer’s ecommerce businesses.
- A dropshipping aggregator, on the other hand, is someone who buys different products from multiple manufacturers to provide the retailer with a variety of products to sell. Several disadvantages of drop shipping can be solved when an aggregator is used — no multiple wholesaler shipping costs, less time sending out multiple orders to multiple vendors (therefore preventing a mix-up and delay in the orders and shipment) — however, do bear in mind that aggregators take a higher cut which could adversely affect your profit margins.
Who is Dropshipping For?
Dropshipping is a pretty great business model for a first-timer who is just dipping their toes into the online business world. It’s attractive to a novice as it’s a low-risk and low-investment way of starting your own business, thus, doesn’t feel like so much of a gamble.
Since the amount of capital that needs to be invested into this business model is minimum, it is also ideal for someone who is already a store owner with an inventory but is looking to try out particular products in the market to see how well it does before stocking up on it. If you’re interested in learning more about this, check out our How to Test Product Ideas with Dropshipping When You Don’t Dropship post.
For someone who is expecting amazing margins right off the bat, this business model may be disappointing. If profit is your primary interest then you’d be better off going straight to the source — such as the manufacturers — but manufacturers don’t always facilitate dropshipping. Since dropshipping profit margins are also considerably lower in comparison to other business models such as manufacturing and wholesaling, dropshipping would perhaps not bode well with a brand that is a new startup, as the business doesn’t have the ultimate control when it comes to customer satisfaction through branding and brand experience.
There are a few types of entrepreneurs that the drop-shipping model will work well for. Let’s take a look at some of them:
- Validating Entrepreneur: Dropshipping can be a great way to test new products, or even a new startup, before investing heavily into inventory that may not sell, making this the perfect business model for the entrepreneur that requires a high level of business and product validation before investment.
- Budget Entrepreneur: Drop shipping is definitely the least expensive method of selling online because you don’t have to purchase any inventory upfront. Because of this, the drop shipping method works well for entrepreneurs who have a limited budget or would prefer to keep startup costs as low as possible.
- First Time Entrepreneur: The drop shipping model for selling online also is a good business model for someone just starting out selling online. The fact is, selling online isn’t easy. Driving traffic and converting that traffic for the average marketer can take a long time to figure out and optimize. Because of the low costs associated with starting a drop shipping business, it allows new entrepreneurs to start to learn the ropes of setting up a store, driving traffic, and conversion optimization before investing thousands (or more) in inventory that you may get stuck with.
- Walmart Entrepreneur: Drop shipping is also for the person that wants to sell a wide variety of products and models. Depending on what the price range is of the products you intend to sell, or if you want to sell hundreds or thousands of different products, it’s nearly impossible without massive funding to acquire all that inventory. In this case, dropshipping would be the appropriate model because, again, you don’t need to purchase inventory upfront.
Who Isn’t Drop Shipping For?
There are also a few types of entrepreneurs that dropshipping isn’t for:
- Brand-Centric Entrepreneur: Building a long-term sustainable brand is difficult but the rewards can be incredibly worthwhile. However, building a brand while utilizing the drop shipping business model is exponentially more difficult as there are so many elements of the entire customer experience that you won’t be able to control. For example, many times you may find out that after a customer has purchased something from you it’s sold out with your drop shipper. This leaves you in the uncomfortable and frustrating position of trying to coordinate between your customer and your drop shipper and can become a really poor experience for your customer. Another point to keep in mind is because you’re not shipping the product yourself you don’t have any control over the experience of your customer receiving the package. Almost 100% of the of time it’s going to be the product in a big brown box with packing peanuts. You need to ask yourself if that’s the experience you want your customers to have. Finally, because you don’t ship the products yourself you don’t own the relationship with the shipping companies. When something does go wrong and your customer doesn’t receive the package you can’t simply call UPS and get the situation corrected. You need to coordinate this with a busy account rep which could take days to sort out, again, leaving your customer with a bitter taste in their mouth.
- Margin-Focused Entrepreneur: Probably the biggest problem with the dropshipping business model is the razor-thin margins. Generally, for traditional drop shipping products and companies your gross margins (the price you sell it for minus the cost you pay your drop shipper) are around 10-20%. At the end of the day when you pay your credit card transaction fees, shipping cart, email service, and other app fees you will be looking at only a few percent. There is a fair share of online entrepreneurs running 1 million dollar revenue per year drop shipping businesses that at the end of the day are making a 40-50k profit.
- Non-Creative Marketers: Most manufacturers (which can also be drop shippers of their own products) have sales goals in which 30% of the sales need to come from direct-to-consumer sales, usually through their own ecommerce site. This means that if you’re selling their products, you will be competing directly with your own supplier, a supplier that is able to have much higher margins than you on the very same products. Any chance of competing head-to-head against them is pointless. They will almost always win because they can afford to. If you’re going to beat your own supplier you need to be creative and find and exploit channels they aren’t using to acquire customers. If your only ideas are to use Google Ads and Facebook Ads, you’re likely out of luck.
Finding the Perfect Dropshipping Products to Sell
Criteria to Choose the Best Dropshipping Products
To have a successful ecommerce business, you have to find the right products to sell. But when it comes to dropshipping, finding the right product is possibly the most important aspect of your business.
There is almost no way to ascertain which products are completely “perfect” for the dropshipping business model, however, having a shortlist of product ideas that you are sure will sell (based on hard facts, figures, and research) is a good way to start determining the products that you will end up selling.
Here are a set of criteria that can help decide whether a product is suitable for dropshipping:
- The Retail Price: When it comes to dropshipping, the retail price and the wholesale price are crucial. It’s all about hitting the sweet spot with the way you price your products: Low prices may encourage a larger number of sales but you’ll make a smaller profit margin per product, while higher-priced items might sell less but you’ll be able to make more profit per item. Find the balance that works for you and your customer’s expectations. As we mentioned earlier, profit margins for dropshipping can be between 15%-45% and that’s what you as the retailer should likely aim at. This typically means that pricing items between $50 to $100 is optimal, depending on the product.
- Size & Weight: Packaging and shipping costs vary between different products based on how much packaging material is required and the effort (manual effort or machine effort) required to ship the product. In that sense, having smaller and lighter items are the cheapest to drop ship and give you the largest profit margin. Larger products can be drop-shipped with a relatively large profit margin too, but starting out smaller is the best way to go.
- Cross-Selling Products: Selling sets of related products is a great way to give more value to your customers and encourage them to purchase more every time they make an order. Consider which products you can sell together that serve a related niche. For example, if you drop ship easels it may make sense for you to drop ship canvases, paintbrushes, and other art supplies, too. If you choose to go this route, consider how you can strategically price your products to make the sale worth just as much value for you as well as your customer. You might choose to sell your main product at a lower profit margin (say, 10-15%) to encourage your customers to buy it, but then make up for lost profit by cross-selling other accessories and components for the main product at a larger markup (such as 100%).
- Durability: If the products and goods you sell are either disposable and/or renewable, there is a higher chance that your customers will place repeat orders, thus driving up your sales. Many retailers set up subscription options for their customers which ensures that there are always repeat purchases. You can make this an even more attractive offer for your customers by providing a discount for subscribers to your service.
- Turn-Over Rate: Consider the turnover rate of the products that you are selling (the rate at which the product is changed, updated, discounted, etc.). As a retailer with an online store, a lot of your business will come from the product photography and the copy/content that you publish about the products. These are time-consuming and will potentially cost you too. Therefore if you sell products that keep changing in short spans of time, you will have to keep switching up the content which would be a constant re-investment of time and money — with the added stress of actually updating everything physically. Learn more about how to take great product photos, create a beautiful product page, and how to write great product descriptions.
Dropshipping Mistakes to Avoid
Common mistakes that should be avoided when picking a product for dropshipping:
- Do Not Base Your Choice of Product on What Your Likes & Dislikes Are: Always base your product decision on facts, research, due diligence, and evaluating and validating the market’s demand.
- Do Not Sell Knock-Offs or “True Copies”: Not only is this a cheap gimmick that won’t necessarily get you anywhere with customers, but it is also illegal in most countries! Stay away from these types of products so you can avoid the hassle or ensure that you dropship products from reliable and official merchandisers only.
- Don’t Just Hop Onto the Bandwagon: “If everyone is selling it, I should too,” isn’t always the right reason to pick a product. The market for trending products is typically very saturated so there will be high levels of competition. If trending products are something you want to pursue then make sure to conduct thorough research into the rise and fall of the trend so you know what to expect from consumer interests. Check out a tool like Google Trends to help evaluate trends.
Know Your Target Market & Niche
Ensuring that you do your market research well will set a solid foundation for your business. Here are some tips to help you know your target market and niche better:
- Step One: The first and foremost step is to measure the current demand for your product. Use the KWFinder tool to find out how your product’s keyword is ranking on a monthly basis — this will give you an idea of how many people are searching for your product in search engines like Google every month, and it will give you a general idea of what the demand is like for your product. Ideally, you want to find keywords with monthly searches in the thousands if you plan on building a business around it, but if your product serves an emerging market then there may not be any people searching for it yet. To learn more about keyword research and how it can help you build your business successfully, check our Ultimate Guide to Keyword Research and if you want to learn more about the KWFinder tool, check out our KWFinder Review.
- Step Two: The second step is to understand how seasonality may impact your customer’s purchasing patterns. Certain products are only seasonal commodities while others will do well year-round, but how do you figure out the difference between the two? Guesswork may be futile and unnecessary when you can just use Google Trends. This tool gives the user a graphical analysis of the peak search seasons for any given product (or keyword) over a vast amount of time. Forecasting trends can help you prepare for dips or spikes in sales throughout the year and ensure that you aren’t caught off guard.
- Step Three: The third step is to scope out your competition and observe how they engage with the market. Search out your competitor’s websites, social media platforms, or their presence on marketplaces like Amazon and eBay and pay close attention to the number of ratings, reviews, comments, and overall engagement that they receive and what their customers are saying. See if you can find any opportunities where your competitors aren’t meeting the market’s expectations so you can go ahead and close that gap.
Facts to Consider About Your Target Market
Factors that you should look at when analyzing your target market, include:
- Demographics: The demographics such as the physical/geographic location, income bracket, etc. of your audience is important to understand in order to know how big your audience is, where the majority of them are and how you can cater your dropshipping products to them.
- Gender: Statistically, men and women shop differently and have different spending and purchasing patterns when it comes to dropshipped goods or just products in general. While the gender of your potential target market may not be the most important aspect to know, it still may be worth looking into. The kind of device they use to shop, the kind of content that works for them (testimonials, product descriptions, etc.), the kind of language that would prompt customer conversion — all these are factors that may be influenced by gender, too.
- Age Range: Being able to understand the spending patterns and purchasing patterns of different age groups can be incredibly useful. Millennials (individuals born between 1980-2000) are proven to fall in a lower income bracket and statistically spend less, thus drop shipping expensive products that specifically target the age range of young adults may not be completely advisable. The same goes for the 60+ bracket as they typically aren’t comfortable with purchasing products, dropshipped or not, over the internet.
- Type of Institution: Are you selling your products directly to customers, other businesses, or government organizations? Whether you’re selling your drop shipped goods Business-to-Consumers (B2C), Business-to-Business (B2B), or Business-to-Government (B2G) will impact many aspects of your business such as who exactly your customers are, what quantity of products they purchase from you, their main goal for purchasing your products, how you market your products to them and more. Typically when you’re dropshipping the most common market you’ll be selling to is direct-to-consumer (DTC), so consider how that will impact your business overall.
Knowing Your Competition
In order to beat the competition, you need to know the competition. If the product you want to sell has established sellers already, it’s actually a good sign. However, if there are too many sellers in that space, it could pose a problem for your business to stand out amongst all the other businesses.
In order to scope out the competition, you could use these tactics:
- Use Online Tools to Scope Out Your Competition’s Website: Online site explorers such as SEMrush allow you to check the ranking and domain authority of any website of your choice using only a URL. This helps you paint a good picture of how much of their traffic is directed from keywords and other links, and where exactly it’s coming from. This, along with scoping out their website personally, should give you a well-rounded insight into the workings of their website which you can base on facts and figures. Learn more about SEMrush here in our SEMrush Review.
- Order Products from the Competition to Get an Idea of How their Process Works: The way something appears online can pretty obviously be different in real life. Ordering from the competition can give you an idea of the quirks that set them apart, negative aspects about their brand experience, and perhaps even ideas and tips for your own business. That being said, don’t necessarily copy some or the whole of their shopping and shipping process, simply observe any of their flaws so that you can work to improve them for your own customer experience.
- Analyze their Social Media Channels: Your competitor’s social media channels are an amazing way to get direct customer feedback about their business and also gives you a good base to analyze their marketing strategy from. Check the kind of engagement their brand has and the flaws that you could possibly work on for your brand. Pitting your own content against theirs can also become easier when you know what kind of content and at which scale they produce it at.
Finding the Right Products to Dropship
Once you know what product you’re interested in dropshipping, you have to find out where to actually source that product from.
Start this process by creating a list, preferably a spreadsheet (use Google Sheets or Airtable) with names and sources so that you aren’t losing track of where you found a product. This spreadsheet/list can also serve as a database for reference in the future.
Do not underestimate the power of a simple Google search. Search for your potential product in Google and watch autocomplete do its magic. Most autocomplete suggestions are popular keywords that are based on what other search engine users (such as your potential customers or suppliers) are looking for. You can even hone into these autocomplete results to give direction to your brand strategy as you can find correlating terms, etc. Furthermore, the Google search results will also yield a list of “related searches,” which are essentially similar keywords that are high-volume search phrases.
Another unique way of basing your product choice on consumer demand is to check out product forums and review sites. Look for comments that are looking for certain types of products or are raving about it — then supply them. The review sites can also act as a ranking parameter as the more popular products will rank higher which means a better chance at making more sales on that particular good. Check out these product-related Reddit threads to get a better understanding of consumer thoughts and demand, and check out popular product review blogs such as Uncrate, AcquireMag and Bless This Stuff or trend publications such as PSFK, Cool Hunting, and The Cool Hunter. Find a more complete list of these resources in our definitive guide to selling trending products online.
Here are a few products that have been extremely popular in the past and have been specifically trending this year:
- Notebook, Planner & Journals
- Customized Phone Cases
- Customized T-Shirts
- Pet Products
- Phone Accessories
- Camping Gear
- Healthy/Super Foods
- Gym and Fitness Equipment
- Baby Products
- Skincare Products
- Customized Mugs
A lot of these products can be related to pop culture and trends in the media which influence buyers, so this is not a definitive list of what works and what doesn’t — just the most popular selling items over the past year. Once you can understand trends in the media, it may benefit you as a business owner to forecast product trends, too.
Finding the Right Dropshipping Supplier
The entire drop shipping model is based on the supplier doing their job well and fulfilling orders punctually and efficiently. Therefore it goes without saying that choosing the right supplier is one of, if not the most important step towards setting up a successful brand. If your supplier/vendor messes up an order, you and your business are responsible, so the key is to find someone who sticks to the plan and is open to communicating any issues.
Here are a few factors to keep in mind when choosing a dropship supplier:
- Find an Experienced Dropshipper with Helpful Sales Representatives: Nothing beats experience. A drop shipper who knows the pitfalls of drop shipping and how to handle them efficiently, coupled with a sales rep who can answer any queries to put your mind at ease, will make a good team and definitely reflect positively on your business.
- Find a Dropshipper who Provides Top-Notch, High-Quality Products: High-quality products yield a higher level of customer satisfaction which means a lower rate of returned items and dissatisfied customers. Product reviews and testimonials can go a long way to boost business, therefore having a good quality product is imperative.
- Find a Dropshipper who has Technological Abilities: When choosing your drop shipper, make sure that they have the technological capabilities to keep up with the times. If you need to scale your business, it would be a shame if you had to break a great business partnership with your drop shipper just because they wouldn’t be able to keep up with your growth.
- Find a Dropshipper who is Punctual & Efficient with the Shipping Process: Drop shippers who ship products within a 24-48 hour period are a great way to ensure happy customers. Due to the competitiveness of the market, long shipping times can be unattractive to your customers. It would be advisable to place test orders with your supplier to see how the process works and get a better idea before you make an informed decision.
As simple as it may sound, Google is your best bet when looking for dropship suppliers. Several startup incubators and websites dedicated to ecommerce, that pop up as search results, will have complete directories of drop shippers and their contact information. Once you’ve obtained contact details for dropshipping suppliers who provide the products you’re interested in selling, send them a short but polite email asking some relevant questions. This way you’ll be able to gauge how quickly they respond and how helpful their sales reps are.
It’s not always possible to know whether you and your suppliers will be a great fit right off the bat, however, it is possible to ask specific questions that will make the vetting process more efficient.
A few of the questions you ask in your first email could include some, but not all, of the following (try to stick to 3 questions in the first email so it’s not too overwhelming for the supplier):
- Do you manufacture customized items if required?
- What are your pricing terms and are they negotiable?
- Are there any other additional costs besides the direct costs? (Always make sure there are no other hidden costs)
- Do you have a return policy?
- Are you also a retailer/direct seller?
- What kind of profit margin can I expect?
- Will the prices ever fluctuate?
- Do the products come with a warranty or guarantee?
- Do you have a dedicated rep that will answer any of my questions that may arise?
- Do you have and use a data feed?
The point is to make sure that the supplier doesn’t take advantage of you because these questions prove that you have done your homework. The last thing you want is to not be taken seriously because you are considered a newbie. The retailer-supplier relation is a long-term one, thus needs a certain amount of commitment to it.
That being said, there are many dropshipping scams out there, too. In order to safeguard yourself and your business from them, you need to keep an eye out for any red flags. For instance, if a dropshipper does not accept checks or credit and asks for only bank transfers, it may be a warning sign.
Scammers will also avoid using an address on their business correspondence, website, etc. Any supplier that is working legally is required to display an address. Furthermore, many scams also involve the age-old “membership fees” and while this may not always be a scam, it’s advisable to conduct thorough research and do your own due diligence!
You can obviously take some measures to avoid being the victim of such scams and frauds:
- Use online tools to check the age of a domain: This will help you cross-check the facts with what the supplier claims. A newer domain could indicate a scam, especially if it doesn’t match their answers. Besides, as discussed before, checking the domain age can also help establish how experienced the supplier is online.
- Check reviews about the particular supplier online: Chances are if someone has been scammed by the supplier before the victim might have put out a warning message/negative review.
- The supplier’s business should be registered and the address of their warehouse/office should ideally be listed as a place of business or commercial space. Getting “residential” space results online may be a bad indicator.
- If you are still unsure, you could always contact the manufacturer directly to cross-check any facts. Just be wary about the fact that if it’s a big scam, the supposed “manufacturer” might be in on it too.
Asking the right questions, taking the required precautions, and doing your research should help you find the right supplier that fits your business! Once such major aspects are dealt with, you can focus on setting up a system for running your day-to-day operations as smoothly as possible.
Running Your Drop Shipping Business
So you’ve done your research, you’ve managed to settle on the perfect products to dropship and have roped in the best supplier possible. You’re all set to start dropshipping goods and making that mullah! However, setting up the business is usually one thing, but running it on a day-to-day basis is a completely different ball game. There are various different aspects of running a business, even if it’s a dropshipping business, that you as the retailer have to consider: Marketing, refunds, returns, replacements, inventory, fulfillment, customer support, and more. So dive into these various aspects of running a dropshipping business.
Marketing Your Drop Shipping Business
How will you sell your products if no one knows about them or your brand? Why should anyone online trust you — a stranger? That’s the magic of marketing; it can make even strangers trust you enough to hand over their hard-earned money to you, willingly.
Marketing is a subjective field and there are a billion tactics that can be used to effectively position your brand while driving your brand’s awareness and sales up. If your strategy is well planned, it can help you weed out the rest of the competition too.
Social Media for Your Drop Shipping Business
One of the most effective ways to promote, advertise, acquire customers and distribute content is through social media, so it comes as no surprise when social platforms are also used for digital marketing. Facebook, for example, has over 1.7 billion active users from different walks of life and it is this variety that makes it so attractive to digital marketers.
Customer Ratings and Reviews of Your Dropshipping Business
In the dropshipping business model, a few bad customer reviews can literally ruin a business. Think about it: When you shop online from websites such as Amazon and eBay, one of the deciding purchasing factors can be the product rating and what other customers have to say about it — it’s the same case with drop shipping too. A few great reviews can also give you that edge over the competition and that’s what’s going to help you successfully convert visitors to your website.
A surefire way to get great customer reviews is by following through on amazing customer experience: Short shipping times, high-quality products, excellent customer service, and asking for feedback to improve in the future. You can also use customer feedback as testimonials for your website and social media, which can also help you successfully convert more customers.
Email Marketing for Your Dropshipping Business
This is one of the most underrated tools in a digital marketer’s kit. Email marketing can be used to keep your customers in the loop about any major changes in the company: Price changes, sales, discounts, product-related content, and industry-specific content are just some ways that email marketing can be used.
These days, software such as Klaviyo and CM Commerce take the hassle out of sending out emails to your audience by automating some of the processes, creating and saving templates, and producing reports and analytics.
PPC Advertising (Pay Per Click Ads) for Your Dropshipping Business
As mentioned earlier, several social media channels allow pay-per-click advertising, for example, Facebook Ads. This is a typical digital marketing move that trades money for traffic to the ad buyer’s website. Google Ads is another very popular platform for digital advertising and is attractive due to the Google Analytics tool that can help marketers create reports with facts and figures with ease.
Growth Hacking for Your Dropshipping Business
Growth hacking is an inexpensive, yet highly effective way of getting creative marketing campaigns online. A few examples of growth hacking include retargeting old campaigns and appearing as a guest blogger for a popular website in your particular niche. Essentially most of this involves content marketing.
Refunds, Returns & Replacements for Dropshipped Products
As an online business owner, dealing with refunds, returns and replacements is inevitable. Initially, this may seem discouraging however it’s just part and parcel of running an online store. 100% customer satisfaction is a myth no matter how hard you try.
The process for refunding dropshipped products is as follows:
- The customer will place an order for the refund with your business, either through email or over the phone.
- You are then required to ask the supplier for a return merchandise authorization number.
- Once the customer mails the product back to the supplier the supplier will refund the wholesale amount to your account, after which you can initiate the refund of the retail price for the product to the customer.
Even though this process may seem tedious, if the customer is returning a product within the time period stated in the supplier’s return policy, there should not be a problem. The only minor inconvenience that you may face is if the supplier charges a restocking fee, which you as the retailer will have to bear the cost of. In actuality, this should not be a major loss but rather just a minor inconvenience that comes as a side effect of owning an online business.
Defective Dropshipping Products
Defective items can be slightly trickier: Even if the customer is returning a defective product, someone will still have to incur the cost of returning the product. However, if the cost does land upon you, it would be unwise to transfer the cost onto the customer at the risk of losing or alienating them. It’s not your customer’s fault if you sold them a defective product, so it seems unfair to expect them to incur the cost of returning the product.
What Do You Do When it’s the Supplier’s Fault?
If the supplier messes up the order, they are usually willing to either reimburse the customer or replace the product for free. Most of the time it comes down to communicating what you expect from the supplier if they do mess up an order. In most cases, it is best to communicate over email as it also serves as a written record of conversations.
In cases where a mix-up has caused your company a large loss and the supplier refuses to pay you back taking legal action is always a viable option — this should only be kept as the last resort in extreme cases.
Handling Dropshipping Inventory
With the dropshipping business model, even though you don’t personally maintain any inventory, as a retailer you may still be required to manage inventory orders if your orders are not forwarded automatically to your dropshipping supplier. This process can be time-consuming and tedious, but there is now inventory management software available online and many drop shippers will have an app you can connect directly to your Shopify store so you can automatically forward your orders.
If a customer has placed an order and the product is out of stock simply put the product on backorder in the supplier’s inventory and communicate to the customer that you will not be able to fulfill the order right away. Give them the option of waiting until the product is in stock again or for a full refund. The key is to communicate with your customers clearly on whether the product will be available anytime soon. If you aren’t absolutely sure, take a calculated guess and let them know the same. Honesty and communication with your customer is the best policy in this situation.
Drop Shipping & Fulfillment
The dropship fulfillment process is heavily dependent on your level of involvement: Do you want to automate it or not? Certain aspects will be automated such as the receipt of purchase, shipping information, etc.
If you have multiple suppliers, the fulfillment process will include sending all your orders to the appropriate supplier via email. The best supplier for each product and customer will rely on the location, cost of shipping, and availability. These processes can be automated at varying degrees.
Dropshipping Problems to Avoid
Even though we discussed scams on the dropshipping supplier’s end, fraudulent activities are not just limited to them. While running an online store, it may be common to come across fraudulent dropship orders from fraudulent customers.
One way of telling these fraudulent orders apart from the genuine ones is when the shipping address and billing address are different. Sometimes even the name on either address will differ. These could be clear indicators of credit card fraud.
Customer Support for Your Dropshipping Business
Providing good customer support can determine how well your dropshipping business does. Due to how competitive the drop shipping industry is, if a brand has a good customer support system it can do wonders for the company.
Here are the most widely used and popular types of customer support in the ecommerce industry:
- Phone Support: Having a phone customer support system is one of the quickest and most efficient ways of connecting directly with the customer. Not only is it easier to defuse tricky situations, but it is also the fastest way to get feedback from the customer. Google offers tools like Google Voice which lets you set up a free number that routes calls to any number specified by you. A similar alternative is OpenPhone, which is specifically made for ecommerce businesses.
- Email Support: While the telephone is a popular method of customer support, email is more likely to be your primary method of providing support. It is advisable to set up domain emails for your website (example: email@example.com). Not only is this professional but this also establishes your brand as a legitimate entity in the mind of your customers. Help Scout is an excellent email support software as is Gorgias if you’re using the Shopify ecommerce platform.
- Social Media Support: Customers turn to social media pages of brands sometimes even before contacting the brand itself. This is because social media is a public forum and more often than not customers will already find the answers to their questions there. A good customer support representative on social media will be sure to engage with the audience even if the feedback is negative. This can help establish good faith between a customer and the brand.
- Live Chat Support: Several brands are incorporating live chats on their websites as part of their customer service and support systems. This method is gaining popularity because it is as quick as a phone call, yet less intimidating than posting queries on a public forum. If you don’t want to invest in this yet, you can just use social media such as Facebook Messenger, or the direct message services on platforms such as Instagram and Twitter. Live chat customer support may not be the best way to go if your business is still limited to one person and can be worth exploring when your business scales. Check out Gorgias as well to launch live chat on your Shopify store.
Growing Your Dropshipping Business
Once you have running a business down to a science it’s only a matter of time until your company really starts to take off. Scaling your online store can be exciting, but there are a few things that you should keep in mind. The key point to remember is that scaling does not mean double the hours of work for more profits, but on the contrary, it implies being able to drive the sales number up even more with lesser time invested — through efficiency and allocating resources smartly.
While scaling the business does not necessarily mean bringing on more employees or contractors, it does seem like the most natural progression. It can be a challenging experience to trust others with your brand but once you do find the right people who match your own wavelength, it can be a rewarding step too.
Firstly, draw up a list of tasks that you can probably outsource and another that needs a more specific approach to them. This list will help you identify the tasks that are monotonous and do not necessarily require your direct input. You can redirect your resources to working out better business strategies, creating and strengthen your relationship with your suppliers and work towards making better marketing decisions.
Hire an Assistant
There are two ways you could go about this, depending on how location-dependent you want or need to be. You could either hire someone you know and work together with every day at a small office/coworking space or maybe even from home. The alternative to that is to hire a VA, commonly known as a Virtual Assistant.
The most attractive quality of hiring a VA is that the person does not even need to be on the same continent to be able to successfully do the job — as long as they have access to a laptop, phone, and the internet, while speaking at least one of the languages that you conduct business in, you are good to go.
This means if you find that assistants/VAs in your vicinity are charging extortionist rates, you could outsource the work to someone else who is location independent, perhaps somewhere in Asia or Eastern Europe, who will do the same job at a much more reasonable price. A few responsibilities that can be given to the assistant, are:
- Social Media Marketing and Management
- Customer Support and Services
- Graphic Design and Content Writing/Copywriting
- Maintaining the Website
- Managing the Inventory Orders
Create a process flow and outline of each job to ensure that anyone you hire can understand how your particular system works for your dropshipping business.
You can list potential openings for VAs on several different remote job sites and on groups for digital nomads. There is almost always someone who knows someone who might be perfect for the job. Most remote working/digital nomad communities are very helpful and often collaborate with each other. Just make sure that the job description is well written so that the person applying can have a comprehensive understanding of what the job entails — use the process flow you created for this part.
Check out these resources to hire virtual assistants:
There are several templates for job descriptions online but here is one that can be altered per your requirements:
We’re looking for a proactive virtual assistant to help run and manage [insert what you need help with here] at [insert your dropshipping business name here].
Your weekly tasks will include:
– [Task one]
– [Task two]
– [Task three]
You should have in-depth knowledge of [enter skills here], be comfortable using software/s such as [insert tools here] and be fluent in English (verbal and written) [+ any other languages if required].
In the first line of your application, please tell us what your favorite hobby is. If you don’t respond to this request, we’ll assume that you haven’t read the job description and won’t consider you.
Looking forward to hearing from you!”
Such templates can be used for job listing websites, forums, social media, and even for print.
In order to pick the right person as your VA, conduct a thorough interview over Skype and in person, if possible. Make sure that you have gone through their application and ensure that they have all the attributes required. Based on how much time you would have to train them, you can tell how well they would fit with your business. Shortlist at least 2-5 people so that you have some reliable backups if your original candidate doesn’t cut it.
Training your chosen VA can be a two-way knowledge highway. Not only are you teaching them, but can also stand to learn from their previous experiences, inside and outside the industry.
Supply tools to them (such as this guide) and other video material that is easily available, and then discuss how they can implement what they’ve learned. This material can also double as a refresher course in case they forget certain aspects of the job. Give constructive feedback on their work and praise them when they do a good job! It’s about creating lasting work relationships.
Scaling Through Multi-Channels
As your business grows, it would make sense that you would want to sell through multiple channels, namely Amazon, eBay, Shopify, etc. so that you can access a larger market. The problem with this is that you may list the same product from the same supplier on two different sites and get two different customer orders. It’s well and fine if the product is in stock, however, it may be problematic if that isn’t the case. Once backorders start piling up and shipments start getting delayed, customers often become unhappy.
This is in no way supposed to discourage anyone who wants to scale their online business through multiple channels, but rather serve as a reminder that it is important to strategically plan these things beforehand. A good way to handle this issue could be to get a virtual assistant as mentioned before and have inventory management software at hand.
Building Your Own Online Dropshipping Store
While using other online marketplaces can only get you so far, the key to truly growing and scaling your business is to have your own online store. Having your own store ensures but you have the most control over your customer experience and brand positioning. This also means that you will incur lower fees but gain higher profits.
There are several online store builders, such as Shopify, that can help create your web store — it comes with various different templates to choose from and all you have to do is add your products. To learn more about Shopify and the features and services they offer ecommerce entrepreneurs, check out our Shopify Review.
Utilizing Your Email List to the Maximum
Building a good email list is all about having recipients who are highly targeted and constantly engaged. When you do have a strong email list it can end up being one of the single most important marketing assets that you own. Strong email lists are closely related to owning your own store (Shopify) instead of using a marketplace (Amazon, eBay, or Etsy). With an email list, you have direct access to your customers — you don’t have to hope that they’re online and scrolling down their newsfeeds to see your posts, you don’t have to pay to get your emails into their inboxes, and you don’t have to compete with other sellers in your emails. Emails are one of the most direct ways to engage with your audience.
Building an email list isn’t too complicated. All you have to do is get your site visitors to give their email to you (try tools like Sumo or Privy that offer many different email capture strategies) and then send out email newsletters through a service such as Klaviyo or CM Commerce.
Marketing and Advertising
Merely increasing your marketing spend is not the best way to scale your dropshipping business. It’s not how much money you spend but how you spend your money that matters.
Allocating resources to pay-per-click advertising is a smarter move for the dropshipping business model. You can buy PPC ads on almost every social media platform possible from Facebook to Instagram to Twitter and Pinterest.
While PPC ads might seem straightforward, it can be tricky to know where to invest your money. You don’t want to be investing in the wrong kind of ads only to realize that they aren’t bringing in the traffic that you need or want. Like with everything else: Do your research, especially when it comes to marketing and advertising online.
Example of a Successful Drop Shipping Business
As mentioned earlier in this guide, Irwin Dominguez, an accountant turned ecommerce entrepreneur, has been one of the greatest success stories for dropshipping in recent times. Within just 8 months of establishing his drop shipping business, Irwin was already earning over 1 million US dollars in sales. Reaching a sales record of up to $30,000, he says, was his goal, and he wasn’t aiming to live luxuriously, just to be able to provide for his family.
Here is an excerpt from his interview with Oberlo:
When asked about how he got started and what his top recommendations are for anybody who is interested in drop shipping, he said:
“I literally just opened a Shopify account, created my store, added a few drop shipped products with Oberlo, and that’s it. I didn’t do a lot of reading or researching because I always try to learn by doing. Dropshipping ecommerce success requires very little capital and allows you to experiment a lot. This is what I love about it the most.
I do have to admit, though, that I Google a lot of questions that come up as I’m learning by doing….
…If I started ecommerce all over again, I would start sooner. I waited a full month-and-a-half after my good friend told me about his ecommerce success. It costs no money to launch a store and it’s so “simple” to get started with all the technology available right now — just get started, you literally have nothing to lose.
Opportunity, yes — I wish I started this sooner because if I were doing this even just one year earlier, there would’ve been a lot less competition; I would’ve made a lot more money; and I could have established myself in other niches. But overall, there are still plenty of opportunities — you just have to be a little more creative with marketing.”
Additional Drop Shipping Resources
How To Start A Drop Ship Business Video
So this concludes our definitive guide to dropshipping. If you have made it here, you now know how to set up and kick start your own dropshipping business. Just like with any other endeavor in life, setting up your own business also requires a certain degree of commitment, effort, and passion to make it work. It’s not just about creating the business but also following through and learning how to run it on a day-to-day basis.
The best part about dropshipping is that you can learn through testing your products and ideas, in real-time and if something doesn’t work all you have to do is remove it from your store. This business model is also a great way of testing out product ideas for traditional business models. Dropshipping provides a safe space to experiment and see what works without incurring any major losses which can definitely give business owners the confidence to say that they have a working knowledge of how the industry functions. No upfront cost and very little risk make the dropshipping business model an exciting business model to venture into.
So experiment with dropshipping your way and let us know how it works out! Share this guide with someone who would find it useful. Do you have any tips and tricks or general advice that could help the ecommerce community? Let us know in the comments down below!